Frequently Asked Questions
Everything you need to know about shopping with Vellum.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders, while international shipping may take 10-14 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
Vellum accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
How do I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. If you need to make a change or cancel, please contact our support team within 1 hour of placing your order.